Benefits & Features Of Cloud Based Phone System

Most organizations have for the longest time relied on traditional phone systems which are time-consuming an expensive, but since the introduction of cloud based business phone system, all of this has changed. A cloud system is one that allows you to upload all your information and details online such that you can easily access it online. Check for Benefits & Features Of Cloud Based Phone System in Linkedphone

Features of a Great Cloud Phone System

Auto Attendant

A lot of organizations that receive a lot of calls have embraced auto phone attendants. This is an important business phone system especially if you do not have a dedicated person who answers phone calls. The auto attendant receives calls and provides the caller with the different options on how to be assisted plus allowing call transfers.

Auto Call Forwarding

Instead of having to do this manually, the cloud based business phone system automatically transfer calls to other devices till the call is answered. This makes it easy to serve clients and ensure that you maximize on the number of calls that you receive.

Flexibility

This saves time and makes multitasking so much easier. One can easily upload call details on the cloud which makes it accessible on the internet via a mobile device. This allows one to be mobile instead of being stuck at a desk all the time. Benefits of Cloud Hosting

Simplicity

There is no complicated set up required for cloud systems nor does it take up space as everything is stored on an online server.

Increased Efficiency

Integrating your business phone system enhances connectivity such that employees can communicate easily and effectively. It is easy to get access to different people whether they are in the office or not which greatly improves their ability to get work done more effectively.

Better Customer Service

Cloud phone systems allows for virtual receptionists and auto attendants which provides a platform for calls to be redirected where they can be attended to. This is done automatically which allows the organization to ensure that their customers are well attended to.

Ensures Continuity

As the systems are uploaded online, there are no external factors that could affect communications. This ensures that the business phone system is always online throughout which means that customers are always attended to, and communications are well done.

Cloud based business phone system is affordable, easy and as efficient. This allows you to always be connected and to ensure that you can always communicate within your organization and with your clients and customers. The benefits will lead to a lot of production and increased communication which is essential in any business. Cebod Telecom provides cloud-based telephony solutions for small to mid-sized enterprises, and larger companies delivering high- quality voice, premium features and unified communications. Cebod Telecom offers a state-of-the-art Pay-Per-Line business phone service model. This pricing model empowers businesses to pay per line as opposed to pay-per-user in the company.

The 10 Cloud Based Features That Can Benefit Your Small Business

As small businesses change and grow, the ability to quickly scale up — or down — becomes a necessity. Adding new employees, for example, requires the company to adapt its phone system to accommodate the need for more lines.That is harder to accomplish using traditional on-premise telephony systems due to higher setup and maintenance costs, the need for hardware on-site and reliance on IT support. A cloud-based phone system, on the other hand, would enable small businesses to manage communication services in a less costly, more streamlined and agile manner.The following points, gleaned from an email exchange between Small Business Trends and Aaron Charlesworth, VP of product marketing at Vonage, outline the benefits that small businesses can accrue by switching from traditional PBX systems to cloud-based VoIP technology. Check for 10 Cloud Based Features That Can Benefit Your Small Business in Linkedphone

Many small businesses today are making the switch over to Cloud based business phone systems. There are plenty of advantages to using such a service, but a lot of small business owners are overlooking some of the most valuable features. Beyond options like voicemail, call waiting, toll free numbers, call forwarding, and remote operation, you’ll find a host of other features that can help your small business.

1: Door phone entry buzzer integration

This feature allows you to integrate an analog door phone so that you can have a two-way call with visitors and then unlock the door from your phone if you deem them worthy. A great way to upgrade the security of your building.

2: Find me/follow me call routing

Mobile workers will appreciate this feature. Find me/follow me call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail.

3: Voicemail to email transcription

Voicemail to email transcription transcribes your voicemail messages to text and sends them to a preferred email. You don’t have to worry about furiously scribbling names, numbers, and addresses. Take your time and read them in your email at your leisure. This also allows you to file, organize, delete, and search all your voicemails in a way that would otherwise be impossible.

4: Music on hold

If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music — or worse, silence. This feature allows you to choose what your callers listen to as they wait. (Tip: You can’t go wrong with Journey.)

5: Bandwidth utilization and inbound/outbound call detail reports

Data! As a business, data tracking is essential to figure out where to direct your company’s time and energy. A managed, cloud-based VoIP service can provide bandwidth utilization information that allows you to view data usage over a period of time. Inbound and outbound call detail reports let you view details of your company’s call history, including rate centers, duration, originator, destination, and cost.

6: Call screening

Call screening is an often-forgotten feature of the VoIP business world that can come in handy. It allows you to look at a number on the caller ID and choose how to treat it. For example, if your spouse is calling, you can redirect the number to your cell phone. Or if it’s a caller that keeps trying to sell you energy supplements, you can disconnect them.

7: Coaching tools

Instead of giving your employees advice after they’ve hung up the phone, give them advice while they’re on the call. Two features can help you train and monitor your employees’ on-phone performance: barge and whisper. Barge allows you to listen to a conversation between an employee and a client without interrupting. You can alert them — or decide not to. Whisper allows you to provide advice, tips, and information to your employees while they are on the phone with a client without the client being aware.

8: Auto attendant

An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It’s like having an electronic receptionist!

9: Conferencing

Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. Often, you can set up a conference floor monitor. This allows you to manage invitations, “hand-raises,” muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use.

10: Do not disturb

This feature does exactly what its name implies: leaves you undisturbed. You can turn it on to temporarily stop incoming calls to your phone. This becomes especially useful during conferences, lunches, and meetings. Best of all, you can program it so that it does not just ignore callers, but directs them toward voicemail or another destination of your choice.